# Rafay's (AI) Hackathon 2023: Product Advancements To Improve Our Customers' Experience & Our Internal Efficiencies

June 28, 2023

## Background

The Rafay engineering team gets to spend a lot of time with **customers** and **colleagues** in functions such as product marketing, product management, solution architects, product support, customer success, operations, etc.

Given the amount of time they spend **in the trenches** with our customers, we strongly believe that given the opportunity, some of our most **innovative ideas** will come from this team. In fact, many of our established, market-leading capabilities such as [cluster blueprints](/content/platform/blueprints-drift-detection/index.html) and [zero trust access](/content/platform/zero-trust-access/index.html) were the result of similar exercises a few years back.

## Highlights

The submissions this year spanned interesting ideas such as the following:

- What would the user experience be like if we had **AI assisting** the end user as they interacted with the Rafay platform?
- What if we provided a **conversational interface** for users of the Rafay platform, completely transforming the user experience?
- Given a containerized app, can we automatically recommend the **most cost optimal instance types** for worker nodes on public clouds?
- How can we help streamline **troubleshooting** if we provide our customers with an **AI bot in the platform** that has been specifically trained on Rafay docs, knowledge base, etc?
- Can we provide a conversational interface for users where the platform will **automatically generate** declarative specifications or Terraform code based on natural language input provided by the user?

In the next few blogs, I plan to describe and showcase some of the winning hackathon submissions that we are investing in to add to our platform.

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